Refund policy
Refund & Return Policy
At Glowra, we want to provide a clear and straightforward return and refund process. Please review the conditions below before submitting a return or refund request.
Return Policy
Glowra accepts eligible return requests for items purchased through our website within 30 days of purchase, subject to the conditions outlined below.
To be eligible for a return:
- The product must be in perfect condition and suitable for resale.
- There must be no visible signs of use or damage.
- All original packaging must be intact.
- Proof of purchase, such as your order confirmation and order number, may be required.
To request a return, contact glowraco@outlook.com with your order number and the reason for your request. Please do not send your product back without first contacting us and receiving return instructions.
Damaged, Defective, or Incorrect Items
If your product arrives damaged or defective, or if the size received does not match the size you ordered, please contact us as soon as possible.
You will be required to provide clear photos and/or videos of the product and its packaging showing the issue.
Eligible claims may be resolved with a replacement or refund, depending on the circumstances.
Damage must be reported within 48 hours of delivery. We may use carrier tracking and delivery confirmation when reviewing your claim.
Size-Related Returns
If you received the correct size that you ordered, but the product is unsuitable because of fit or sizing, you may request a return within the applicable return period.
The product must remain in perfect condition and suitable for resale, with its original packaging intact.
For these returns:
- The customer is responsible for return shipping costs.
- The item must be returned to the return address provided by our customer support team.
- A refund will only be processed after the returned product has been received and inspected.
- Products that are used, damaged, or otherwise unsuitable for resale may be rejected.
We provide sizing information to help customers select the appropriate size before ordering.
Non-Eligible Returns & Refunds
Returns or refunds are not accepted in circumstances including:
- The customer simply dislikes the product, its style, appearance, or design.
- Delivery cannot be completed because the recipient is unreachable.
- The customer provided an incorrect or incomplete shipping address.
- The order was shipped using a shipping method that does not include applicable after-sales support.
- Delivery issues arise specifically because the provided delivery address is considered a remote area under the applicable shipping service.
This does not affect claims involving products that arrive damaged, defective, or different from what was ordered.
Return Shipping
Unless the return is due to an eligible product or fulfillment issue, customers are responsible for paying the cost of returning their item.
For returns valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Glowra cannot guarantee receipt of a returned item that cannot be tracked.
Please contact glowraco@outlook.com before returning an item to obtain the appropriate return instructions and address.
Refunds
Once your return has been received and inspected, we will notify you by email.
You will then be informed whether your refund has been approved or rejected based on the condition of the returned product and the applicable return requirements.
If approved, the refund will be issued to your original payment method. Processing times may vary depending on your financial institution.
Exchanges
If you would like to request an exchange, contact glowraco@outlook.com with:
- Your order number
- The reason for the exchange
- Any relevant photos or videos, where applicable
We will review your request and provide the appropriate next steps.
Late or Missing Refunds
After a refund has been issued, financial institutions may require additional processing time before the funds appear in your account.
If you have not received an approved refund after the expected processing period, contact us at glowraco@outlook.com, and we will investigate.
Contact Us
For questions regarding returns, refunds, exchanges, damaged products, or your order, contact:
Please include your order number so we can assist you as efficiently as possible.